YO SALUD ESTÉTICA

W E L L N E S S & B E A U T Y

APPOINTMENT & NO-SHOW POLICY

Thank you for choosing us! To ensure the best experience for all our guests, we kindly ask you to review our cancellation and no-show policy before booking.

1. ADVANCED PAYMENT
Due to high demand and limited availability, all bookings must be paid in full in advance. Your appointment is only confirmed once the payment has been successfully processed.

2. CANCELLATIONS AND RESCHEDULING
More than 48 hours notice: If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance. We will gladly reschedule your session (subject to availability) or issue a full refund.

Less than 48 hours notice: Cancellations or rescheduling requests made less than 48 hours before the scheduled time are non-refundable and cannot be rescheduled for another date.

3. NO-SHOW POLICY
If you do not show up for your scheduled appointment, the advanced payment will be 100% non-refundable and non-transferable.

Late Arrivals: If you arrive late, your session may be shortened to accommodate the next guest. If the remaining time is insufficient to perform the service, the appointment will be cancelled, and no refund will be issued.

4. CLIENT RESPONSIBILITY & REMINDERS
Please note that we DO NOT send appointment reminders.

Keeping track of the booked date and time is solely the responsibility of the client.

Forgetting the appointment or claiming a lack of notification will not be accepted as an excuse, and the 48-hour cancellation policy will strictly apply.

By completing your advanced payment, you explicitly agree to these terms and conditions. Thank you for your understanding and cooperation!

Yo salud estética • Bermingham 8 bajo • 20002 Donostia • T. +34 943 29 08 89 • M. +34 645 057 971